> ## Documentation Index
> Fetch the complete documentation index at: https://sales.oasecreative.nl/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Frequently Asked Questions about working with Oase Creative.

# Frequently Asked Questions

Here you'll find answers to the most common questions about our services, process, and company.

## General Questions

<AccordionGroup>
  <Accordion title="What is your response time?">
    We strive to respond to all inquiries within 24 hours on business days.
  </Accordion>

  <Accordion title="Do you work with NDAs?">
    Yes, we treat all client information with strict confidentiality and are happy to sign a Non-Disclosure Agreement (NDA) if required.
  </Accordion>

  <Accordion title="How does the work process look like?">
    Our process generally follows these steps:

    1. **Discovery:** We discuss your needs and goals.
    2. **Proposal:** We provide a quote and timeline.
    3. **Execution:** We create the deliverables (design, photography, etc.).
    4. **Review:** You provide feedback, and we make adjustments.
    5. **Delivery:** We send you the final high-resolution files.
  </Accordion>

  <Accordion title="How do I send my products for photography?">
    After booking a shoot, we will provide you with our shipping address in Arnhem. Please ensure products are well-packaged. We recommend using a trackable shipping method.
  </Accordion>

  <Accordion title="Who owns the copyright to the work?">
    Once the project is fully paid for, you receive full commercial usage rights for the final delivered assets. You can use them on your website, social media, and marketplaces without restriction.
  </Accordion>

  <Accordion title="How many revision rounds are included?">
    We typically include 2 rounds of revisions in our standard packages. This allows us to refine the work to your satisfaction. Additional revisions can be arranged if needed.
  </Accordion>
</AccordionGroup>

## Services

<AccordionGroup>
  <Accordion title="What is included in Product Listing Design?">
    Our Product Listing Design service includes a combination of graphic design, copywriting, and strategy to create high-converting listings for platforms like Bol.com and Amazon. We create the main image, infographics, lifestyle composites, and write SEO-optimized titles and descriptions.
  </Accordion>

  <Accordion title="Do you do custom packaging design?">
    Yes, we create custom packaging designs including dielines, visual design, and print-ready files. We can also provide 3D mockups to visualize the final result.
  </Accordion>

  <Accordion title="Can you build a Shopify store from scratch?">
    Absolutely. We specialize in building high-performing Shopify stores, from theme setup and customization to app integration and payment configuration.
  </Accordion>
</AccordionGroup>

## Getting Started

<CardGroup cols={2}>
  <Card title="Contact Us" icon="envelope" href="https://oasecreative.nl/contact/">
    Have a specific question? Send us a message.
  </Card>

  <Card title="Book a Call" icon="phone" href="https://oasecreative.nl/#boekeengesprek">
    Schedule a consultation to discuss your project.
  </Card>
</CardGroup>